Help Desk Ticketing Software, Free to Explore
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Home / ERP Systems / Helpdesk
Helpdesk Module

Klugora Helpdesk
every ticket, reply, &
resolution in one place.

Manage tickets, departments, categories, a knowledge base, and customer feedback — free to explore in full, and shaped around your business when you're ready.

Discuss Your Requirements → View Live Demo →
✓Free to explore in full · ✓No signup required · ✓Yours to customize later
// helpdesk workflow, live
1
Open
2
In Progress
3
Resolved
4
Closed
18
Open Tickets
6
Agents
3
Overdue
TICKET-1042 — Login Issue Urgent
Password Reset — Ticket Resolved
// nearing SLA
TICKET-1042 — Login Issue
Urgent · opened 2 hours ago
Due in 40 min
Every ticket tracked in real time, first message to resolved.
Real screens, not mockups

Helpdesk in action.

Dashboard Tickets Knowledge Base Departments Categories Organizations Feedback
klugora/dashboard
Helpdesk dashboard
Dashboard
Ticket volume, status, priority, and overdue tickets — one glance.
Explore the live demo →
Support team reviewing a shared ticket board together
// how helpdesk works

From setup to resolved.

Set up departments
Departments, categories, and tags configured before tickets arrive.
Submit a ticket
Name, subject, description, and attachments — no login needed.
Triage & assign
Routed by category, prioritized, and picked up by an agent.
Reply & resolve
Replies, internal notes, and canned responses move it forward.
Feedback & reopen
Closed tickets get a feedback request; issues can reopen anytime.
See this flow in the live demo →
// routed automatically

Every ticket finds the right team by itself.

Without categories
✕Every ticket lands in one shared inbox
✕Someone manually reads and forwards each one
✕Urgent issues can sit unseen behind routine ones
With Klugora's categories
✓The category the customer picks sets the department
✓A default priority is applied the instant it's created
✓The right team sees it immediately, every time
Discuss Your Requirements → View Live Demo →
Build your own estimate

You choose what's custom. We price only that.

The Helpdesk system above is free to explore, in full. Tap what you'd want changed and watch an estimate build in real time.
✓
Helpdesk foundation — tickets, departments, knowledge base
included · free to explore, no signup
$0
What would you customize? (tap to add)
Your estimate
$0
⚠ Estimate only — not a fixed price
Delivery timeline1 week
Items selected0
Get Helpdesk Quoted →
indicative only — your real, fixed price comes after a short call
// a real ticket, start to finish

One login problem, one day, one happy customer.

Support agent resolving a customer ticket at a desk
1
Hour 0

Ticket submitted

A customer reports a login problem through the public portal, with a screenshot attached — routed to Technical Support automatically.
2
Hour 1

Triaged & assigned

An agent picks it up, moves it to In Progress, and recognizes a known browser-cache pattern.
3
Hour 3

Resolved with a reset link

A canned response is tried first; when it isn't enough, an internal note flags a manual reset, then a reset link is sent.
4
Day 1

Closed & rated 5/5

The customer confirms the fix, the ticket closes, and the feedback form goes out — 5 out of 5.
★★★★★ Closed the same day the customer opened it.
What's inside

Everything you need to run support, built in.

01

Multi-Department Ticketing

Tickets routed by department and category, with clear priority.
02

Public Ticket Portal

Customers submit and track requests with no login required.
03

Agent Reply System

Canned responses and internal notes speed up every reply.
04

Knowledge Base

Published articles grouped by category, browsable anytime.
05

Tag-Based Organization

Flexible tags for fast filtering and reporting on tickets.
06

Satisfaction Feedback

Ratings and comments collected the moment a ticket closes.
07

Organization Management

Every client company tracked with its own contact history.
08

Full Lifecycle Tracking

Open, in progress, on hold, resolved, closed, or reopened.
09

Role-Based Access

Managers see their department; agents see their own work.
010

Overdue Detection

Tickets past their due date are flagged for immediate action.
Discuss Your Requirements → View Live Demo →
Eight businesses, one shared inbox

Who runs on Helpdesk.

Any business that supports customers runs a calmer, more organized inbox on Helpdesk.
Support agent helping a customer via a SaaS product dashboard
SaaS & Software Companies
Customer service team handling an online store support request
E-Commerce & Retail
IT service provider resolving a client technical ticket
IT Service Providers
Patient support coordinator reviewing a clinic help request
Healthcare & Clinics
Financial services support agent assisting a client by phone
Financial Services
University support desk helping a student with an account issue
Educational Institutions
Hotel guest services agent resolving a booking request
Hospitality & Travel
B2B service agency account manager reviewing client tickets
B2B Service Agencies
// simple pricing, explained

How pricing works.

There are only two prices: $0 to explore, and one fixed price if you want changes made. Nothing in between.
1. Try it free
Use the real Helpdesk system today. No signup, no sales call, no cost.
→
2. Tell us what you need
Different ticket fields, categories, integrations, or your branding.
→
3. Get one fixed price
One price for exactly that, agreed before any work starts.
Building your own support system
✕Weeks or months before it's usable
✕You pay for every single screen, built from scratch
✕Needs developers to build and maintain
Starting with Klugora Helpdesk
✓Live and working today, not weeks from now
✓You only pay for what's different from the free version
✓We build and maintain it — no developers needed on your side
Once you're ready to make it yours

Every support team works a little differently.

We adjust the parts that matter to you — here's what's on the table.
Custom ticket & form fields
Integrations — email, live chat, CRM, Slack
Installation & data migration
Branding & white-label
Additional modules
AI features
Get Helpdesk Customized →
// one account, not sixteen logins

Helpdesk + the Klugora ecosystem.

Helpdesk isn't an isolated inbox — it runs on the same account as every other module, so it already knows your customers, properties, and assets.
CR
Helpdesk + CRM
A support ticket links straight back to the customer's CRM record and deal history.
→ PM
Helpdesk + Property Management
A tenant maintenance question becomes a ticket tied to their unit and lease.
→ CM
Helpdesk + CMMS
An equipment issue reported by a technician becomes a ticket linked to the asset.
→
← See all 16 modules
Real customers

Teams already running on Helpdesk.

"Tickets used to land in a shared mailbox and get lost. Now every request is routed, prioritized, and tracked to closed."
Aisha Rahman
Aisha Rahman
Department Manager, Technical Support
"Canned responses and internal notes cut my reply time in half. I spend more time actually solving problems."
Connor Diaz
Connor Diaz
Support Agent
"Publishing our top articles to the knowledge base cut repeat tickets noticeably — customers just find the answer."
Grace Lindqvist
Grace Lindqvist
Company Administrator
Before you reach out

A few common questions.

Is Helpdesk really free to explore?
Yes — the full system, in a real working account, with no signup or sales call required. You only pay if you want it customized for your business.
Do I have to pay to keep using it?
No. The free foundation is fully functional on its own — customization is optional, not required.
How long does a customization take?
Most requests are scoped within 24 hours. Delivery usually takes from a few days up to a few weeks, depending on what's being changed — see the estimate above for typical timelines.
Is my data and setup really mine?
Yes. Once customized, the system — code, data, and configuration — belongs to you, with no per-seat fees.
Can other Klugora modules connect to Helpdesk?
Yes. Helpdesk runs on the same account as every other module — CRM, Property Management, CMMS, and more — so they already share your customer and asset data.
// let's talk about your support team

Want Helpdesk shaped around how your team supports customers?

Tell us how your team handles tickets today. We'll walk you through the details and get back to you with a fixed price for customization, integrations, branding, or an extra module — within 24 hours.
Book a call
Pricing
Process
Case Studies
What would you like help with?
Custom workflows Integrations Branding & white-label Data migration Extra module AI features




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