AI Help Desk Software — Cited Replies, Auto-Resolve
Klugora klugora
Get an estimate
AI PRODUCT
Explore Products
Chatbot AIAI Image GenerationAI AI Character StudioAI AI Fashion ModelsAI AI StorybooksAI AI FlashcardsAI
Platform & Ops
ERP Systems Attendance Cloud Time Tracker CMMS Support Desk Need something built from scratch? MVP in 4 weeks, from $500 → View all services →
Process MVP Development Case Studies Pricing
AI support desk · RAG knowledge inside

A help desk where AI
drafts every reply. With sources.

We built a full support desk — tickets, SLAs, macros, analytics — with a RAG engine wired into every ticket. It reads your knowledge base, drafts a cited answer in seconds, auto-resolves the easy ones, and queues the rest for one-click agent approval.

Work the demo inbox → Scope my desk
<60s
first response, any hour
Cited
every answer shows its source
All-in
email, chat, WhatsApp, portal
A support agent smiling while replying quickly
Email Chat WhatsApp
// queue — this hour · email
✓ 31 tickets auto-resolved, cited
▸ 6 drafts awaiting agent approval
⚑ 2 escalated — refund requests
◷ first response: 41 seconds
78% self-serve
// inside the product

Inside the inbox.

AI-assisted support ticket inbox with a drafted reply and confidence score
Inbox — AI drafts a cited reply, you approve and send
Support deflection analytics dashboard
Analytics — auto-resolved vs. drafted vs. escalated
Try the live demo →
What the customer feels

An answer, not a ticket number.

No hold music, no "you are number 14 in the queue." Just a cited answer in seconds, from wherever they already reached out — and a real person the moment it actually needs one.

A relaxed customer reading a fast reply on their phone
// live demo

Be the agent. The AI already did the work.

Click a ticket — the AI drafts a cited reply. Approve it and watch your queue melt.
DeskAI DEMO resolved today: 31 · open: 4
Inbox
#4821 EMAIL open
How do I reset my API key?
jordan@fintrail.com
#4822 CHAT open
Invoice shows wrong VAT number
anna@lumen.io
#4823 WHATSAPP open
Where is order #88412?
+1 555 0182
#4824 PORTAL open
Can we add SSO for our team?
it@northpeak.co
31 more tickets were answered by the AI alone in the last hour — only these needed a human.
How do I reset my API key?
SLA: 3h 41m left
jordan@fintrail.com wrote:
Hi — our staging integration stopped working and I think the API key was rotated. How do I generate a new one without breaking production?
✦ AI DRAFT confidence 96% drafted in 2.8s
Hi Jordan, You can generate a new API key without touching production: 1. Go to Settings → API Keys and click "Create key" — the old key stays active until you revoke it. 2. Update your staging environment with the new key. 3. Once staging is confirmed working, revoke the old key from the same screen. Production keys are separate per environment, so nothing breaks mid-switch.
📄 docs/api-keys.md § rotation 📄 kb/environments.md
✓ Approve & send Edit first Escalate
Three modes Auto-resolve for high-confidence answers, draft-for-approval like you just used, and copilot where agents write and AI suggests. You choose per category — refunds and anger always route to humans.
Try the live demo →
A support agent approving an AI-drafted reply
What the agent's day looks like

Approve in one click, not type from scratch.

Every draft already has the sources and confidence score attached. Your team's job shifts from writing every reply to reviewing the ones worth a second look — a very different way to spend a shift.

What's in the box

A complete desk, not a widget.

RAG knowledge engine icon

RAG knowledge engine

Docs, help center, past tickets, and product APIs — embedded, indexed, and kept in sync.
Cited AI drafts icon

Cited AI drafts

Every draft shows its sources and confidence. Agents approve, edit, or escalate in one click.
Omnichannel inbox icon

Omnichannel inbox

Email, web chat, WhatsApp, and portal tickets in one queue with unified history.
SLAs and routing icon

SLAs & routing

Priority rules, business-hours SLAs, skill-based routing, and breach alerts.
Smart escalation icon

Smart escalation

Anger, refunds, and legal topics detected and routed straight to humans — always.
CSAT and QA icon

CSAT & QA

Surveys per resolution plus AI review of agent replies against your tone guide.
Deflection analytics icon

Deflection analytics

What customers ask, what the AI resolves, and which docs are missing — weekly.
Knowledge gap finder icon

Knowledge gap finder

Tickets the AI couldn’t answer become a ranked to-write list for your docs team.
Same RAG brain The knowledge engine behind the desk is the same one powering our customer chatbots — deploy both and your bot, your agents, and your help center all answer from one synced source of truth.
Where the bot stops

Escalations reach an actual team, every time.

Anger, refunds, legal — anything that should never be improvised gets routed straight to your people, with the full history attached. No customer ever gets stuck arguing with a bot that's out of its depth.

Two support agents collaborating on an escalated ticket
// start

How many tickets a month?

Send us your ticket volume and knowledge sources — we'll reply with a deflection estimate and a fixed quote within 24 hours.
Get my deflection estimate → Try the live demo →
free scoping call · fixed price · your data never trains others